New online app replacing the Local authority customer portal, this is no longer able to make payments.

MyCoCo, the online payments system, is now available. The service supports Kildare County Council’s commitment to delivering timely, customer-focused services. Customers can use MyCoCo to pay rent & loans online by debit or credit card. Once registered, you can also view transactions, check account balances and access statements. The service is mobile friendly and can also be used through the MyCoCo app.

• MyCoCo Step By Step Registration Guide (external link) 

• Pay online now 

Getting Started 

1. Before you can make online payments, you will need a PIN number issued by Kildare County Council. If you have not already received a PIN by post, please request one by contacting the relevant section below: 

Rents    Email: rents@kildarecoco.ie   Phone: 045 980 654

If you have already received your PIN, you can register for online payments at www.mycoco.ie. The registration process is straightforward and will guide you through each step. If you need assistance, please refer to the MyCoCo Step by Step Registration Guide or contact the relevant team. 

 Are you fully registered and ready to pay online? 

• If you are already registered with MyCoCo, you can pay your rent  charge online. 

• You will need your email address and password to access your account. 

• If you have previously registered for Kildare County Council’s payment app, you can use your account password in lieu of PIN to register for MyCoCo. 

Frequently Asked Questions 

What services are available online? 

• Pay rent  charge online. 

• View statements and transaction history. 

What do I need to use this service? 

• A PIN number to set up your account. 

• Your customer number, which can be found on your statements. If you are unsure of your customer number, please contact the relevant team. 

• An email address and password. 

• A valid debit or credit card, such as Visa or Mastercard. 

How to use this service 

Once registered, log in at https://www.mycoco.ie/ using your email address and password to make a payment online. MyCoCo will display your account transactions and payment history. 

What kinds of cards can I use? 

• Major debit and credit cards are accepted, including Visa and Mastercard. 

• The minimum payment amount is €10. Payments will be applied to accounts within two working days. 

What about privacy and security? 

All financial transactions are processed securely by GlobalPayments, formerly Realex, a recognised third-party internet payment provider. Your debit or credit card details remain within the secure payment site and are not transmitted outside it. Further information is available in the Realex Privacy Statement. 

Rent Accounts

Rent Payments

Council tenants must pay rent for their property every week.

Tenants can pay through MyCoCo App, for more details and to download the app please click  http://www.MyCoCo.ie

You can pay your Weekly Charge using a Rent Card (available from the Rents Section, Finance Department on request) at the following locations:

• Any Post Office
• Retail outlets that operate the Billpay facility
• Cash Office- Payments can be made by cash, Postal Order, bank draft, cheque, credit and debit card. You can post your cheques or drop into the Council’s Cash office in Áras Chill Dara, Devoy Park, Naas, Co Kildare, W91 X77F. The Cash office is open from 9.30am to 4.30pm Monday to Friday.
• We also accept phone payments. If you wish to pay by credit card or debit card, please call the rents section at Telephone 045 980654.
• MyCoCo App (see above) https://www.mycoco.ie/ 

You can also pay by

• Debit/Credit Card
• By standing order through your bank. A standing order form can be sent to tenants by post on request by emailing rents@kildarecoco.ie or calling 045 980654
• The Household Budget Scheme. This is a scheme that helps those getting certain social protection payments to spread the cost of some household bills over the year. Under the scheme a fixed amount is deducted from your social protection payment each week. The maximum amount that can be deducted is 25% of your total weekly social protection payment. The scheme is operated by An Post and your payment must be paid through your local post office. The Household Budget Scheme is free of charge. See anpost.ie or Telephone Freephone 1800 70 71 72. Application forms are available from the Rents Section, Finance Department. It is policy in the case of all new lettings that the tenant, where appropriate, must sign a Household Budget Form.

Refunds

In the event of a credit being accumulated on the account, please fill out the refund form here and return it to Kildare County Council for processing. Please note that it is the policy of Kildare County Council not to refund amounts of less than or equal to €200, also two weeks rent is held back to ensure that the account will always be in credit.

For refund amounts with a value of €500 or more in credit a rent assessment form must be completed before a refund is processed. To request a rent assessment form click here, “ASSESSMENT REQUIRED FOR REFUND APPLICATION”. Please note that it can take up to 3 weeks for a rent review to take place. Should you have any queries regarding the Rent Review Form please contact Housing Rent Assessment Section on email: rentassessment@kildarecoco.ie, phone number: 045 980991.

Rent Arrears Management

If you find you are in arrears with your rent account, you should contact us immediately.You can also complete a Proposed Online Payment Plan. 

Proposed Online Payment Plan

A proposed online payment plan is a form completed by you on how you intend to address the arrears on your account within a reasonable period of time, without adversely affecting your financial circumstances. A payment plan calculator is provided for your convenience. The proposed payment plan is subject to the approval of the Councils Rents Team. The payment plan will be put in place initially for three months and must be strictly adhered to. (WARNING: IF YOU DO NOT KEEP UP YOUR PAYMENTS  YOU MAY LOSE YOUR HOME).

How to use the Payment Plan Calculator.

The Online Payment Plan calculator must be used to calculate how long it will take to pay off your arrears based on the figures you submit.*  You will need to enter the arrears on your account, your weekly rent and your proposed payment plan.

Online Payment Plan calculator here.

*The date the arrears will be cleared by will be subject to the payment plan being maintained, and no change made to the current rent amount. If your weekly rent changes you can submit a new payment plan.

Complete form here:

You could also contact Money Advise Budgeting Service for free advice on managing your budget, www.mabs.ie. The National Helpline number is 0818 07 2000, Monday to Friday from 9 a.m. to 8 p.m.