Fire Services Charges

Paying your Fire Service Charges

This system is provided to the public as part of Kildare County Council's commitment to providing quality and timely customer oriented services.  This system allows Fire Service Charges to be paid electronically through a secure online form by Credit Card or Laser Card.

In order to pay the bill you will need the Customer Number (account number) that appears on your invoice.  The Customer Number (account number) is the seven or eight digit number that commences with 5 near the top of the invoice.  You will need first and last letters of the full name as it appears on the invoice (for example Mary Ryan would be M and N or The Occupier would be T and R).

When you enter your Customer Number (account number) and first and last letters of the full name as it appears on the invoice, the system will search for your bill.  Please ensure that all the details that are outlined are correct before entering the payment amount followed by your card details.

If you are a first time user and need assistance making a payment please see our Help Using This Service section below. Click on any of the questions under 'Help Using This Service' to reveal the answer.

Fire Service Contact Details

The Fire Services Section can be contacted on 045 454806/ 045 454807 / 045 454808
By Post: Kildare Fire Service, Central Fire Station, Newbridge, Co. Kildare
Do you have a query? Email: cfo@kildarecoco.ie
Difficulties making a Payment?  Finance Cash Office Telephone: 045 980606 0r 045 454800.

If you think that you are entitled to a waiver of Fire Service Charges a waiver application can be downloaded by clicking here

Pay your Fire Service Charge

Strong Customer Authentication (SCA)

How you use your payment card online is changing from 1st January, 2021

Here at Kildare County Council, you will notice some changes when using your payment card on our website.

You will be asked to provide additional verification to confirm it’s really you using your card. This is an extra layer of security called Strong Customer Authentication (SCA) and is being rolled out in order to keep your card safe and secure, in accordance with the EU Payments Services Directive 2 (PSD2).

SCA requires banks to check that payments are being made by the correct cardholder and not a fraudster, by asking customers for additional methods of identification such as; cardholder address/mobile number/email address.

We have been asked by your bank to facilitate these security checks. If you experience any difficulties while authorising your payment to us, please contact you own bank as you may need to update your cardholder address/mobile number/email address on their records.

 

Help Using This Service

What do I need to use to use this service?

  • You will need your  Customer Number (account number) which is the 7 digit number on your Fire Service Charge beginning with the number 5
  • You will need the first and last letters of the full name as it appears on the invoice (for example Mary Ryan would be M and N or The Occupier would be T and R). 
  • You will need a valid Visa/Delta, Mastercard or Laser Card

How to use this service

If you wish to pay your Fire Service charge click on the "Pay Fire Service Charges" link.  Then enter your Customer Number (account number) and the firt and last characters of the customer name as detailed on the invoice.  The Customer Number (account number)will begin with the numbers 5. 

The system will then search for your charge and return the details of this charge to you.  Please confirm that these details are correct and proceed to the next stage of the payment process. 

What kinds of cards can I use?

The following types of credit/debit card can be accepted: -

  • Visa/Delta
  • Mastercard
  • Laser

Strong Customer Authentication (SCA)

How you use your payment card online is changing from 1st January, 2021

Here at Kildare County Council, you will notice some changes when using your payment card on our website.

You will be asked to provide additional verification to confirm it’s really you using your card. This is an extra layer of security called Strong Customer Authentication (SCA) and is being rolled out in order to keep your card safe and secure, in accordance with the EU Payments Services Directive 2 (PSD2).

SCA requires banks to check that payments are being made by the correct cardholder and not a fraudster, by asking customers for additional methods of identification such as; cardholder address/mobile number/email address.

We have been asked by your bank to facilitate these security checks. If you experience any difficulties while authorising your payment to us, please contact you own bank as you may need to update your cardholder address/mobile number/email address on their records.

What about privacy and security?

All financial transactions are processed by Global Payments, a third party Internet financial service which provides a secure environment to protect your transactions.  Your credit/debit card information is not transmitted outside the secure site. For more information you may view Global Payments Privacy Statement

Click for Kildare County Council's GDPR Privacy Statment

Further Information

If you have a query in relation to a Fire Service Charge contact us at cfo@kildarecoco.ie or by post at Kildare Fire Service, Central Fire Station, Newbridge, Co. Kildare.

If you have any problems making a payment please contact us at 045 980606.  Please note that queries cannot be dealt with at this number.  All queries should be made to the Fire Service

What about Refunds

If a Fire Service Charge has been paid in error or has been receipted twice, a refund may be arranged.  An application for a refund should be made in writing to: Kildare Fire Service, Central Fire Station, Newbridge, Co. Kildare