Fire Service

Paying your Fire Service Charges

This system is provided to the public as part of Kildare County Council's commitment to providing quality and timely customer oriented services.  This system allows Fire Service Charges to be paid online using either a Credit Card or Debit Card.

In order to pay the bill you will need the Customer Number (account number) that appears on your invoice.  The Customer Number (account number) is the seven digit number that commences with 5 near the top of the invoice.  You will need first and last letters of the full name as it appears on the invoice (for example Mary Ryan would be M and N or The Occupier would be T and R).

When you enter your Customer Number (account number) and first and last letters of the full name as it appears on the invoice, the system will search for your bill.  Please ensure that all the details that are outlined are correct before entering the payment amount followed by your card details.

If you are a first time user and need assistance making a payment please see our Help Using This Service section below. Click on any of the questions under 'Help Using This Service' to reveal the answer.

• Click here to pay your Fire Service Charge

Fire Service Contact Details

The Fire Services Section can be contacted on 045 454807 / 045 454808
By Post: Kildare Fire Service, Central Fire Station, Newbridge, Co. Kildare
Do you have a query? Email: cfo@kildarecoco.ie
Difficulties making a Payment?  Finance Cash Office Telephone: 045 980606 or 045 454800.

If you think that you are entitled to a waiver of Fire Service Charges a waiver application can be downloaded by clicking the form below

Kildare Fire Service Waiver Form

Details of the waiver scheme for Kildare FIre Service are outlined in the document attached below

Kildare Fire Service Waiver Scheme details

Help Using This Service

• What do I need to use to use this service?
• How to use this service?
• What kinds of cards can I use?
• What about privacy and security?
• Further Information
• What about refunds?

What do I need to use to use this service?

• You will need your  Customer Number (account number) which is the 7 digit number on your Fire Service Charge beginning with the numbers 5
• You will need first and last letters of the full name as it appears on the invoice (for example Mary Ryan would be M and N or The Occupier would be T and R) 
• You will need a valid Visa/Delta, Mastercard or Laser Card

How to use this service

If you wish to pay your Fire Service charge click on the "Pay Fire Service Charges" link.  Then enter your Customer Number (account number) and Surname into the boxes provided.  The Customer Number (account number)will begin with the number 5. 

The system will then search for your charge and return the details of this charge to you.  Please confirm that these details are correct and proceed to the next stage of the payment process. 

What kinds of cards can I use?

The following types of credit/debit card can be accepted: -

• Visa/Delta
• Mastercard
• Laser

What about privacy and security?

All financial transactions are processed by Realex, a third party Internet financial service which provides a secure environment to protect your transactions.  Your credit/debit card information is not transmitted outside the secure site. For more information you may view Realex Privacy Statement at www.realexpayments.com/en/privacy_statement.aspx

Further Information

If you have a query in relation to a Fire Service Charge contact us at 045 454807/454808, by email to cfo@kildarecoco.ie or by post to Kildare Fire Service, Central Fire Station, Newbridge, Co. Kildare.

If you have any problems making a payment please contact us at 045 980606. 

What about Refunds

If a Fire Service Charge has been paid in error or has been receipted twice, a refund may be arranged.  An application for a refund should be made in writing to: Kildare Fire Service, Central Fire Station, Newbridge, Co. Kildare

Fire Service Charges/ Fees

The Fire Service charges for some of the services it provides. Fire charges are an important element in financing the Fire Service and they help fund the cost of providing the service.

Charges for Fire Brigade Services

Fire Service charges will be levied against the beneficial owner of the property where the incident occurs.

Fire charges may not be levied where serious injury or a fatality occurred in the fire or where the building is known to be owned and operated for a charitable purpose.

Pursuant to Section 35 (3) of the Fire Services Act 1981 and 2003 and the provisions of the Local Government (Financial Provisions)(No. 2) Act, 1983 and the Local Government Financial Provisions Act, 2000 the following Fire Service charges will be levied;

What should I do once I receive an invoice?

If your property is covered by insurance, you are advised to contact your insurance company as you may be covered for Fire Brigade charges on your policy.

How can I pay an invoice?

There are a number of different payment options for Kildare Fire Services charges:

Detach the remittance slip from the bottom of the invoice and post it with your payment to the Finance Section, Cash Office, Kildare County Council, Aras Chill Dara, Devoy Park, Naas, Co. Kildare

To make a payment in person you can call to the Cash Office, 2nd Floor, Aras Chill Dara, Devoy Park, Naas, Co. Kildare.  The Cash Office is open Monday to Friday from 09.30-16.30 hrs.

To make a payment by Laser/Debit/Credit Card, you can attend the Cash Desk/Office in person or contact them by phone at 045 980608.  Please be able to quote your Invoice Number and Customer Number when making this payment

Payment of the invoice can be facilitated in instalments. Phone 045-454807 or 045-454808 to discuss this option further.

What if I didn’t call the Fire Brigade?

Liability for the charge is not dependant on whether the person called the Fire Service.  The charge is levied against the beneficial owner of the property.

What if I do not have insurance and I can’t afford to pay the invoice?

Kildare County Council operates a waiver system.

100% waiver will be applied in the following cases:

• Persons living alone in receipt of Old Age Pension (contributory and non-contributory)
• Household income (from employment/social welfare) not exceeding €240 p/w for persons living alone
• Household income (from employment/ social welfare not exceeding €440 p/w for two or more persons in a household
• In cases of special hardship, not falling within the above limits Kildare County Council may waive charges as deemed appropriate having regard to the special circumstances of the case.

A waiver will not be offered to persons whose premises is covered by insurance.  In cases where insurance companies will not cover the charge, written confirmation on the insurance company’s headed paper will be required.

If I need more information, who do I contact?

Further information is available from the Fire Service at 045-454807 or 045-454808